bk11 Privacy Policy

This Privacy Policy ("Policy") describes the practices of bk11 ("bk11", "we", "us", "our") with respect to the collection, processing, storage, and disclosure of personal data obtained from individuals ("Player", "you", "your") who register an account, visit the bk11.lat website, or otherwise interact with any bk11 service (collectively, the "Platform").

bk11 is committed to handling your personal information responsibly and in accordance with recognised international data protection standards, as well as the data-handling requirements imposed by our gaming licence. We collect only the information we genuinely need to operate the Platform, protect our Players, and comply with our legal and regulatory obligations.

bk11 collects personal data from Players through various interactions with the Platform. The categories of data we may collect include, but are not limited to, the following:

Where identity verification (KYC) is required — for example, prior to processing withdrawal requests above certain thresholds — bk11 may additionally request a copy of a government-issued identity document and, in some cases, proof of address. These documents are handled under strict access controls.

bk11 uses the personal data we collect solely for legitimate operational, legal, and safety purposes. The principal purposes for which your data is processed include:

• Account creation and management — to register your bk11 account, maintain your profile, and authenticate your bk11 login;
• Transaction processing — to process PKR deposits via JazzCash, EasyPaisa, and bank transfer, and to execute withdrawal requests to verified accounts;
• Identity and age verification — to comply with our gaming licence requirements and enforce the 21+ age restriction;
• Regulatory compliance — to meet anti-money laundering (AML), know-your-customer (KYC), and other obligations imposed by our international gaming licence;
• Security and fraud prevention — to detect and prevent unauthorised access, fraudulent transactions, and other security threats;
• Responsible gaming — to monitor player behaviour for indicators of problem gambling and administer responsible gaming tools including deposit limits and self-exclusion;
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance with your bk11 account;
• Platform improvement — to analyse usage patterns and improve the bk11 experience for all Pakistani players;
• Communications — to send account-related notifications, security alerts, and, where you have opted in, promotional messages about bk11 offers.

bk11 does not use your personal data to build profiles for sale to third parties, nor do we sell or rent your information to marketers.

bk11 processes personal data only where a valid legal basis exists. The legal bases on which bk11 relies for each principal category of processing are summarised below:

• Contractual necessity — processing your registration data, managing your bk11 account, and processing deposits and withdrawals are necessary to perform the agreement between bk11 and you as a Player;
• Legal obligation — AML screening, KYC verification, age verification, and regulatory reporting are required by bk11's gaming licence and applicable law;
• Legitimate interests — fraud prevention, platform security, and analytics for service improvement are processed on the basis of bk11's legitimate interest in operating a secure and reliable platform, balanced against your privacy interests;
• Consent — where bk11 sends you optional marketing communications about promotions, bonuses, or new games, this is done only on the basis of your explicit opt-in consent, which you may withdraw at any time.

bk11 does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment processors — transaction data is shared with payment service providers (including JazzCash, EasyPaisa, and banking partners) solely to process deposits and withdrawals on your behalf;
• Identity verification providers — where third-party KYC or age verification services are used, relevant identity data is transmitted under contractual data protection obligations;
• Game providers — where third-party game software providers operate games on the bk11 platform, limited gameplay data may be shared with those providers for the purpose of operating the relevant game;
• Regulatory and law enforcement authorities — bk11 will disclose information when required to do so by our gaming licence conditions, court order, or lawful request from a competent authority;
• IT and security service providers — technical partners who assist with hosting, cybersecurity, and platform maintenance may process limited data under strict confidentiality agreements.

bk11 retains your personal data for as long as your account remains active and for such additional period thereafter as is required by our legal and regulatory obligations. In particular:

• Account information and transaction records are retained for a minimum period following account closure as required by our gaming licence and applicable AML regulations;
• KYC and identity verification documentation is retained for regulatory compliance purposes and then securely deleted in accordance with our data retention schedule;
• Support communications are retained for a period sufficient to resolve disputes and satisfy any applicable statutory limitation periods;
• Technical and usage logs are retained for shorter periods appropriate to their security and analytics purpose.

Where retention is no longer required by law, contract, or legitimate interest, bk11 securely deletes or anonymises your personal data in a manner that prevents re-identification.

bk11 implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and bk11 servers;
• Cryptographic password hashing — bk11 never stores your bk11 login password in recoverable form;
• Access controls — strict role-based access to personal data, limited to personnel with a documented operational need;
• Two-factor authentication available to all Players as an optional account security measure;
• Anomaly detection — automated systems monitor for unusual login patterns, suspicious transactions, and other indicators of unauthorised activity;
• Regular security assessments conducted as part of our gaming licence compliance obligations.

Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their bk11 account and to activate two-factor authentication for additional protection.

bk11 uses cookies and similar technologies on the Platform to support core functionality, maintain your session after bk11 login, and analyse how players interact with the site. The principal categories of cookies used are:

• Strictly necessary cookies — required for the Platform to function, including session management, bk11 login authentication, and security features. These cannot be disabled without impairing core functionality;
• Functional cookies — used to remember your preferences (such as language settings) and personalise your experience on the Platform;
• Analytics cookies — used to gather aggregated data on how players navigate the Platform, which pages are most visited, and where technical issues occur, in order to improve bk11's services for Pakistani players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the bk11 Platform, including placing bets and managing your account.

bk11 respects your rights with respect to your personal information. Subject to applicable law and regulatory obligations, you have the right to:

• Access — request a copy of the personal data bk11 holds about you;
• Rectification — request correction of inaccurate or incomplete personal data;
• Erasure — request deletion of your personal data where retention is no longer justified, subject to bk11's legal retention obligations;
• Restriction — request that bk11 restrict processing of your data in certain circumstances;
• Objection — object to processing based on legitimate interests, including for direct marketing purposes;
• Withdrawal of consent — where processing is based on consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, or to raise a concern about how bk11 handles your personal data, please contact our support team using the details set out in Section 12 of this Policy. bk11 will respond to substantiated requests within a reasonable timeframe.

bk11 does not knowingly collect or process personal data from individuals under the age of 21. The Platform is strictly intended for adults who are at least 21 years of age. bk11 may verify the age of any Player through identity documentation as a condition of account access or withdrawal processing.

bk11 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulatory requirements, or the services we offer. When material changes are made, we will take reasonable steps to notify active Players, such as through a notice on the Platform or via your registered contact details.

The version of this Policy published on this page at any given time is the version in effect. The "Effective" date at the top of this page indicates when the current version was last revised. We encourage Players to review this page periodically to stay informed of how bk11 protects their information.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern relating to your bk11 account or your personal information, please contact our support team. All privacy-related requests will be handled with appropriate care and confidentiality.

Support contact: [email protected] (plain text — please copy and use your own email client to send your enquiry).

Our support team aims to acknowledge privacy-related enquiries promptly and to provide a substantive response in a timeframe proportionate to the complexity of the matter raised.